If you can't find your answer below, you can reach us by phone or e-mail. The reception of the Beau Séjour is open daily from 8 am to 11 pm (CET).
Phone: +41 41 410 16 81
For emergencies at night: +41 41 410 08 01 (from 11 p.m. CET)
E-mail: info@beausejourlucerne.ch
On the day of arrival, you will have received the Lucerne Guest Card from us by e-mail. This card entitles you to free travel on all buses and trains within zone 10 of the city network. The "Europe" bus stop, which is served by bus lines 6 and 8, is just to the left of our front door. With the guest card, you also benefit from various discounts on cable cars, mountain railroads, museums and excursions in the Lucerne-Lake Lucerne Region. You can also use the "Free WiFi - LUZERN.COM" hotspot throughout the city.You can find out all about the guest card on this page.
Network: Guest Beau Séjour
Password: You will find it on your information card, which you received at check-in.
If you come home after 11 pm, you can open the main entrance door of the hotel with your room card.
Toothbrush, toothpaste, slippers, shaving kit... If you forgot something at home, our team at the reception will be happy to help you. In case of wrinkled clothes, we can bring an ironing board and iron to your room.
We have adapters for all types of plugs at reception and will be happy to provide you with one for your stay with us. By the way: The electrical connections in Switzerland are 220 Volt/50Hz.
On the second floor, you will find a coffee station with a Nespresso machine, kettle and selected teas as well as seasonal fruit, where you are welcome to help yourself. In the café bar on the first floor, you can of course also order coffee drinks or tea from the portafilter machine.
We serve breakfast as follows:
Monday to Friday: 7 to 10 a.m.
Saturday and Sunday: 7 to 11 am
We make the beds and tidy the rooms every day, and perform a thorough room cleaning after three nights. If you would like this service more often, please contact the reception.
You can find the best ideas from Lucerne locals in the "true holidays" online guide. It contains personal excursion and gourmet tips from the Beau Séjour team. Click here for the guide.
The Beau Séjour serves drinks and snacks, but doesn't satisfy a big appetite. Our partner restaurants Drei Könige and Restaurant Schlüssel can do that wonderfully!You can find more information on this page.
We can warmly recommend these providers:
Hess Taxi: +41 41 310 10 10
Cab Olé: +41 41 360 55 55
Cab 2000: +41 76 350 10 10
Public transport is generally as reliable as our Swiss watches. The Swiss Federal Railways SBB app is super handy and you can buy pretty much all public transport tickets via it. If you prefer to buy your ticket from a ticket machine, that is of course also possible. The best way to find out when and how to get to your destination is to use the Swiss Federal Railways SBB app or website. There you will find clear timetables with all the means of transport you need to get from A to B. If you need assistance, no problem - the team at the Hotel Beau Séjour will be happy to help and advise you.
Our tap water has excellent drinking water quality. So you can drink from it without any problems.
You can use the following banks in Lucerne for your currency exchange: UBS, Raiffeisen Bank and Luzerner Kantonalbank.
Check-out is no later than 11 a.m. If you want to explore the city afterwards, we will be happy to keep your luggage safe until your departure.
If an object has convinced you so completely that it travels on with you, we will charge the following amounts to your credit card:
Adapter/USB plug: CHF 10
Maimou (plush monkey): CHF 60
Bathrobe: CHF 50
Glass water bottle: CHF 7
Towel: CHF 10
From 8 a.m. to 11 p.m. the reception is manned and will assist you with all your needs. In case of fire, always take the stairs, never the elevator. Leave the building through the main entrance.
On +41 41 410 08 02 you can reach us for emergencies after 11 pm.
Police 117
Fire department 118
Ambulance 144
At Beau Séjour we live and love for art and design. Except for the art salons, all the paintings, photographs and sculptures are by Nina Staehli. Have you fallen in love with the art in your room? Talk to us, maybe there is an opportunity to buy.
The armchair on which you enjoy your book and the desk at which you write your postcard are not just off-the-peg furniture. Daniel Hunziker has designed a furniture line especially for us, and the objects are produced by the traditional Swiss company Girsberger. In case you fall in love: You can buy selected furniture! You can find all the information here.
No rooms at Beau Séjour?
Then check the availability at Hotel Schlüssel, our third hotel in the heart of Lucerne's Old Town.
